l o a d i n g

Privacy & Policy

Effective Date: 11/29/2024

Welcome to AfyaPay, a financial service owned and operated by Doctors Explain Digital Health Co. LTD. Your privacy is important to us, and this Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services.

Information We Collect

We collect the following types of information:

Personal Information:

  • Name, contact details, date of birth, and identification details (e.g., national ID, passport).
  • Financial information such as bank account details and transaction history.

Non-Personal Information:

  • Device information (e.g., IP address, browser type).
  • Usage data, including how you interact with our platform.

Sensitive Information:

  • For healthcare-related transactions, limited health-related data may be collected to facilitate secure payments within the healthcare sector.

How We Use Your Information

We use your information to:

  • Facilitate secure transactions and payments.
  • Provide customer support and address inquiries.
  • Comply with legal and regulatory requirements.
  • Improve our services and personalize your user experience.
  • Detect and prevent fraud, unauthorized access, or illegal activities.

Sharing of Information

We do not sell your personal information to third parties. However, we may share your data with:

  • Regulatory authorities, as required by law.
  • Partner organizations, such as hospitals or clinics, solely to process your healthcare-related payments.
  • Service providers who help us deliver AfyaPay services (e.g., payment processors).

Data Security

AfyaPay prioritizes the security of your data. We use advanced encryption and secure storage practices to protect your personal information. However, no method of transmission over the internet is 100% secure. We encourage you to take precautions to safeguard your account credentials.

Your Rights

As an AfyaPay user, you have the right to:

  • Access your personal data.
  • Request corrections to inaccurate or incomplete information.
  • Request deletion of your account or data (subject to regulatory requirements).
  • Opt-out of marketing communications.

To exercise these rights, contact us at afyapay@doctorsexplain.net

Cookies and Tracking Technologies

AfyaPay uses cookies to enhance your browsing experience and analyze site usage. You can manage your cookie preferences through your browser settings.

Third-Party Links

AfyaPay may include links to external websites. We are not responsible for the privacy practices of these third-party platforms and encourage you to review their policies before sharing any information.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our services or applicable laws. We will notify you of significant changes through our website or email.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Doctors Explain Digital Health Co. LTD
Email: afyapay@doctorsexplain.net
Phone: +254 725 258 821
Address: P.O Box 7674 – 00100, GPO Nairobi Northern Bypass Rd., Kahawa West, Nairobi

By using AfyaPay, you agree to the terms outlined in this Privacy Policy. Thank you for trusting us with your financial needs!