l o a d i n g

Service

STRONG SECURITY

Robust protection with advanced encryption and safeguards against cyber threats, ensuring your data and transactions remain secure.

WORLD COVERAGE

Reliable financial solutions available in 99% of countries, supporting healthcare professionals globally.

PAYMENT OPTIONS

Flexible payment methods, including Visa, MasterCard, bank transfers, and more.

MOBILE APP

Manage finances on the go with the AfyaPay mobile app, available on both Play Store and App Store.

COST EFFICIENCY

Affordable transaction fees designed to save you money while maximizing value.

HIGH LIQUIDITY

Seamless access to fast and secure financial services tailored for the healthcare industry.

about
Quick Start

Looking for a Customized Financial Solution?

AfyaPay provides tailored banking solutions designed to meet the unique needs of healthcare professionals and institutions. Secure, reliable, and built for you!

What should I do if my KYC submission is rejected?

If your KYC submission is rejected, AfyaPay will provide an explanation and guidance on what changes are needed. Review the feedback, make the necessary adjustments, and resubmit your documents for verification.

Will my KYC information be kept secure?

Yes, AfyaPay takes your privacy and data security very seriously. All KYC information is encrypted and stored securely, complying with data protection laws and industry standards.

How long does the KYC process take?

The KYC process typically takes between 24 to 48 hours, depending on the completeness of the documents provided. In some cases, additional verification may be needed, which could extend the process.

Is biometric data required for KYC verification?

Depending on the region and the level of security required, biometric data such as facial recognition may be requested for enhanced verification.

How do I verify my identity through a selfie?

To verify your identity, take a clear selfie holding your identification document (e.g., your ID card or passport). Ensure that the image is well-lit, in focus, and that your face and document details are visible.

What should I do if I don't have some of the required documents?

If you are missing certain documents, please contact AfyaPay customer support for assistance. We may be able to suggest alternative forms of documentation or guide you through the process.

What specific details are required in the KYC form?

The KYC form requires the following information:

  • Full name (first, middle, and last)
  • Date of birth
  • Contact information (phone number and email)
  • Nationality
  • Occupation and employer details (if applicable)
  • Emergency contact information
How do I submit my KYC documents?

You can upload your documents directly through the AfyaPay app or website in the dedicated KYC section. Make sure all documents are clear, recent (usually within the last 3 months), and in an accepted format (e.g., PDF, JPG, PNG).

What types of documents are required to complete the KYC process?

To complete the KYC process, you may need to provide one or more of the following documents:

  • Personal Identification: National ID card, passport, or driver’s license.
  • Proof of Address: Utility bill, bank statement, or lease/rental agreement.
  • Financial Verification: Bank account information or tax identification number (TIN).
  • Business Verification (for business accounts): Business registration certificate, business license, and articles of incorporation.
What is the purpose of completing the KYC process for AfyaPay?

The KYC (Know Your Customer) process is designed to verify your identity and ensure compliance with regulatory standards. This helps protect both you and AfyaPay against fraud and unauthorized activities, providing a safe and secure environment for all users.

How can I contact AfyaPay for support?

You can reach out to us via email, phone, or our contact form on the Contact Us page or Our Official Virtual Help Desk. Our customer support team is here to help with any questions or issues you may have.

Can AfyaPay help with bad credit situations?

Yes, AfyaPay considers applicants with varying credit backgrounds. We aim to support as many healthcare professionals as possible, offering flexible solutions and financial assistance.

What are the fees associated with using AfyaPay?

AfyaPay offers transparent and reasonable pricing with no hidden fees. We strive to provide cost-efficient services that meet your financial needs.

How do I apply for a loan with AfyaPay?

Our loan application process is simple and can be completed online in just a few minutes. You will need to provide some basic information and may be required to submit collateral or security depending on the type of loan.

What payment methods does AfyaPay accept?

AfyaPay supports a variety of payment options, including Visa, MasterCard, bank transfers, and cryptocurrency, providing flexible solutions for our users.

Can I access AfyaPay services from anywhere in the world?

Absolutely! AfyaPay is available in 99% of countries, making it easy for healthcare professionals and institutions around the world to access our services.

Is AfyaPay secure?

Yes, AfyaPay uses advanced security measures, including full data encryption and protection against DDoS attacks, to ensure your information and transactions remain secure.

What types of financial services does AfyaPay offer?

AfyaPay offers a variety of services, including personal banking, corporate banking, personal loans, and specialized financing for startups in the healthcare industry.

Why is there a need for an One-Time-Password (OTP) to complete an online purchase?
An OTP helps to protect against online fraud. It is a secure way to authenticate whether the customer who is making an online purchase is the rightful owner of the debit card being used.
Can I choose not to use the OTP service for online purchases?
No. The Central Bank of Kenya (CBK) regulation has mandated the use of OTP for every online purchase.
Will I be charged a fee for receiving the OTP via SMS?
No. The OTP service is free of charge. The Bank shall notify customers if any charge is imposed in future for this service. You can find the latest tariff guide for services on the AfyaPay website.
Why is secure authentication important?
Secure authentication, such as OTP, prevents unauthorized access to your financial accounts and protects sensitive information during transactions, ensuring peace of mind while using AfyaPay services.